Privacy, Returns & Accessibility

Privacy Policy

Information We Collect

When you visit our site or place an order, we may collect:

• Contact and order details you give us: name, email, mailing address, phone number, and order history.
• Payment information, processed securely by our payment provider, Stripe. We do not store your full card number on our own servers.
• Automatic data such as your IP address, browser type, and pages visited, collected through cookies and similar tools.
• Communications you send us, like emails or contact-form messages.

How We Use Your Information

• Process, pack, and ship your orders.
• Communicate with you about orders, questions, or support requests.
• Send receipts and, if you've opted in, occasional updates about products or promotions.
• Improve our website, catalog, and customer experience.
• Detect and prevent fraud and misuse of our site.
• Meet legal, tax, and accounting obligations.

How We Share Your Information

We do not sell your personal information. We share it only with service providers who help us run the business, legal authorities when required by law, or a successor business in a merger, acquisition, or sale of assets. Each party only receives the information needed to do its job.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences (such as your language) and, if you accept analytics, to understand how visitors use the site. You can disable cookies in your browser settings, though some site features may not work as well without them.

Data Security

We take reasonable steps to protect your information, including secure HTTPS connections and trusted third-party payment processors. However, no method of transmission or storage is 100% secure, and we can't guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may request a copy of your personal information, ask us to correct or delete it, opt out of marketing emails, or ask how your information is used or shared.

Children's Privacy

Our site is intended for adults purchasing business or household supplies. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy as our business grows. We'll post the revised version here with a new effective date.

Contact Us

Questions about this Privacy Policy? Email contact@todelsupplies.com or call (973) 296-5768.

Return Policy

Return Window and Eligibility

You may return most unused, unopened items within 30 days of delivery for a refund or exchange. Items must be unused, in original packaging, free of cuts, gouges or installation marks, and accompanied by your order number or proof of purchase.

Non-Returnable Items

Custom-cut rubber, clearance/final-sale items, and installed or used items can't be returned unless defective.

How to Start a Return

1. Email us at contact@todelsupplies.com with your order number and reason for the return.
2. We'll confirm eligibility and send return authorization and shipping instructions.
3. Ship the item back within 14 days of receiving return approval.

Returns sent without authorization may be delayed or refused.

Refunds

After we receive and inspect your return, approved refunds are issued to the original payment method within 5–7 business days. Original shipping charges are non-refundable except when the return is due to our error or a defective item.

Exchanges

Need a different size, profile, or length instead of a refund? Note that on your return request and we'll arrange the replacement after receiving the original item, or discuss quick-swap options.

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery at contact@todelsupplies.com with your order number and a photo of the issue. We'll send a free replacement or full refund, including shipping, and cover return shipping if we need the item back.

Return Shipping Costs

Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs. We recommend a trackable shipping method.

Contact Us

Email us at contact@todelsupplies.com or call (973) 296-5768. We'll get back to you within 1–2 business days.

Accessibility Statement

Todel Supplies LLC wants everyone, including people with disabilities, to be able to browse our website, learn about our products and place an order.

Our Standard

We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content easier to use for people who are blind or have low vision, are deaf or hard of hearing, or have motor, cognitive or other disabilities.

What We Have Done

• Clear page structure with headings, landmarks and a "Skip to content" link.
• Full keyboard navigation with a visible focus indicator.
• Text alternatives for meaningful images and labels for every form field.
• Color contrast checked for readability.
• Animations reduced automatically when your device asks for reduced motion.
• The site is available in English and Spanish.

Known Limitations

Payments are completed on Stripe Checkout, a third-party service with its own accessibility features. If you have trouble completing a purchase online, contact us and we will help you place your order by phone or email.

Feedback and Assistance

If you run into an accessibility barrier, or need information in another format, email us at contact@todelsupplies.com or call (973) 296-5768. We'll respond within 2 business days.

This statement was last reviewed on October 7, 2026.